Spa Etiquette

Spa Reservations

To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card will be requested to guarantee all reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Arrivals

To begin your spa journey in a relaxed state, we ask that you arrive 10 minutes prior to your scheduled appointment time to accommodate completion of your guest profile. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your service (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. 

Spa Cancellations or Rescheduling

As a courtesy, you will receive a confirmation of your reservation upon booking your appointment. You will also receive a reminder via both text and email prior to your appointment.  Should the need arise to cancel or reschedule your appointment, a 24-hour advance notice is required.  If notice is given prior to the appointment time, but outside of the 24-hour advance notice window, a charge of 1/2 the service price will be assessed.  All no show appointments will be charged full service value.  A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours.

Spa Requirements

We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa. Cell phones must be kept on silent at all times upon entering Epicure. 

Spa Payments, Gratuity, and Gifts Cards

Payments are accepted in the form of cash, all major credit cards, and Epicure gift cards. The Epicure gift card contains value which may be used to purchase product and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. This card is non-refundable and cannot be redeemed for cash. Gift cards expire 1 year from date of purchase. 

There will be a $50.00 fee each time a check is returned.

Gratuities are not included in the value of the services and are at the discretion of the guest. 

Spa Products and Returns

In keeping with the Epicure vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with the skin or body product, you will be given a spa credit if the product is returned within 30 days of purchase.